Refund & Returns Policy

Our Policy

Due to the intimate nature of our products:
✅ Unopened/Unused Items: Eligible for full refund within 14 days
❌ Opened/Used Items: Cannot be returned for hygiene reasons
⚠️ Defective Products: We’ll replace or refund within 7 days of delivery

Return Conditions

For a return to be accepted:
• Original packaging must be intact with all seals
• Product must show no signs of use
• Include the original invoice

How to Initiate a Return

  1. Email [email protected] with:
    • Order number
    • Product name (use discreet codes if preferred)
    • Reason for return
  2. We’ll respond within 24hrs with:
    • Return authorization (if eligible)
    • Discreet return shipping instructions

Refund Processing

• Approved refunds processed within 3-5 business days
• Refunds issued to original payment method
• Shipping costs non-refundable (except for defective items)

Defective Product Protocol

If you receive a damaged/defective item:

  1. Do not use the product
  2. Take photos of:
    • Product defect
    • Packaging damage (if applicable)
  3. Email evidence to [email protected]

We’ll either:
• Send a replacement immediately
• Issue a full refund including return shipping

Discretion Guaranteed

• All return packages use plain shipping labels
• Communication uses neutral language (e.g., “wellness product”)

Non-Returnable Items

• Opened intimate products
• Downloadable digital content
• Clearance/sale items (marked as final sale)

Contact Us

For return questions:
📧 [email protected]
📞 [9034523168]
⏰ Mon-Fri, 10AM-6PM

Why This Policy Works:

  1. Hygiene-First Approach – Clear about why opened items can’t be returned
  2. Customer-Friendly – Quick replacements for defective products
  3. Discretion Maintained – Neutral language throughout process
  4. Legal Protection – Covers all standard e-commerce requirements

Recommended Placement:

  • Footer link titled “Returns Policy”
  • Checkout page (brief summary)
  • Included in order confirmation emails

Would you like me to:
a) Add an exchange policy for unused items?
b) Include international return specifics?
c) Create a flowchart for the return process?