Shipping policy

Shipping Policy

Effective Date: July 12, 2026

Thank you for shopping with AdultsNeed.com. We are committed to delivering your order safely, securely, and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next business day.

  • During sales, festivals, or other peak periods, processing times may be longer.

2. Shipping Coverage

We currently ship to most serviceable PIN codes across India.

If your location is not serviceable, our customer support team will contact you regarding available options or issue a full refund if the order cannot be fulfilled.

3. Delivery Time

Estimated delivery timelines are:

  • Metro cities: 2–5 business days

  • Tier 2 & Tier 3 cities: 3–7 business days

  • Remote locations: 5–10 business days

These are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

From time to time, AdultsNeed.com may offer free shipping promotions on eligible orders.

5. Discreet Packaging

Your privacy is important to us.

  • All orders are shipped in plain, discreet packaging without revealing the nature of the contents.

  • The package does not display product names or sensitive information.

  • Shipping labels include only the information required for successful delivery.

6. Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available).

Tracking updates depend on the courier partner and may take up to 24 hours to appear.

7. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed because of an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

Address changes may not be possible once the order has been packed or dispatched.

9. Damaged or Missing Packages

If your package arrives damaged, tampered with, or appears to have missing items:

  • Do not use the product.

  • Contact our customer support within 48 hours of delivery.

  • Share your order number along with clear photographs of the package and product.

We will investigate the issue and provide an appropriate resolution.

10. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control.

AdultsNeed.com is not responsible for courier delays caused by weather conditions, transportation disruptions, government restrictions, or other force majeure events.

11. International Shipping

At present, AdultsNeed.com ships within India only, unless otherwise stated on the website.

12. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact information available on AdultsNeed.com.